Overview
Our refund and returns policy lasts 5 days. If 5 days have passed since your purchase, we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To complete your return, we require an order id, receipt or proof of purchase
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your original method of payment, within a certain amount of days. If your mode of payment was COD so for that we will ask for payment details from your end to refund the paid amount.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at contact@whitebamboostore.com
Sale items
Items on sale will be refunded as per the discounted or sale price, not as per the original MRP.
Exchanges
We only accept exchange within 5 days of purchase.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.
Shipping returns
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
Need help?
Contact us at contact@whitebamboostore.com for questions related to refunds and returns.